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Technical Support Group

At EHS, we take the role of the Technical Support group professionally and have taken various measures to ensure faster service turnaround times, sound problem-solving capabilities and adequate infrastructure and personnel to handle service & breakdown efficiently. We have dedicated response centers located across regions  in United Arab Emirates, our very own ISO 17025  certification Calibration Lab to facilitate the test equipment’s calibrated  periodically to support hospitals & medical institutions.

ISO CERTIFIED

Our ISO 9001 certified Technical Support Group offers technical and advisory support to care givers, by ensuring that lifesaving products are maintained and operated as per prescribed standards. Advocating the philosophy of total 24x7 support to customers, this business unit consists of qualified and experienced factory-trained engineers that offer a host of specialized services, right from HL7 interfacing of Information center to third party EMR Systems, associated technical services in Turnkey Project Management, specialized radiology, clinical and hospital informatics.

SKILLED WORKFORCE

Highly qualified and skilled personnel to manage a host of services; pre-sales demonstrations, tender meetings, technical overview of principal orders, pre-installation site visits, as well as other all-encompassing services such as installation, commissioning, user application training, after-sales support, budgetary planning, performance measurement services, asset tracking, contract & support services, Testing &Monitoring services and hourly period services.

24/7 SUPPORT

Our ISO 9001 certified Technical Support Group offers technical and advisory support to care givers, by ensuring that lifesaving products are maintained and operated as per prescribed standards. Advocating the philosophy of total 24x7 support to customers, this business unit consists of qualified and experienced factory-trained engineers that offer a host of specialized services, right from HL7 interfacing of Information center to third party EMR Systems, associated technical services in Turnkey Project Management, specialized radiology, clinical and hospital informatics.

OTHER SERVICES

TSG also offers a broad range of multi-vendor asset management and clinical engineering services, tailored to meet our customer’s needs including full multi-vendor services agreement; in-house support; back-up services support; resident onsite management; manufacturer service and factory trained engineers; virtual site management and remote diagnosis, as well as Life Expectancy and Value engineering of the existing installed medical equipment.

In addition to this, our Technical Support Group also handles service parts & support maintenance management, upgrades and replaces accessories, supplies, hardware and software and offers the most competitive “trade-in” or exchange offer for obsolete equipment. Our  Professional service capabilities includes Periodical maintenance scheduling,  installation and warranty certificates and PPM checklists that adhere to the corrective maintenance regulations and the subsequent escalation process in case of critical issues. Strictly governed by HSE policies and hospital JCIA standards, our team promises the highest quality in customer service and quality in operations.

Dubai

Emitac Healthcare Solutions

P.O.Box 8391
Concord Towers
Floor no 32
Dubai Media City

Phone No : +971 4 6058250
Fax No : +971 4 6058251

Abu Dhabi

Emitac Healthcare Solutions

P.O.Box 2711
Landmark Plaza Building
5th Floor, 501, Hamdan Street
Next to Salama Hospital, Abu Dhabi

Phone No : +971 2 4418808
Fax No : +971 2 4418805

Kingdom of Saudi Arabia

Etqan Medical Healthcare Solutions 

P.O.Box 64271, Riyadh 11536, KSA
2nd Floor, Mehini Building
Prince Mamdoh Street, Al Sulaimaniya District
Riyadh, KSA

Phone No : +966 11 4631561
Fax No : +966 11 4643974